- Evaluation - program evaluation, service reviews, project evaluation and enhancing internal evaluation skills:
It may be a small project or it may be a full service review. Our team is skilled at designing evaluations and delivering evidence based evaluation\s that assist teams to gain third party insights into what their program or service is delivering, the areas for improvement and opportunity. We use data, information and engage with people to measure and understand outcomes. We deliver this with a strengths basesd approach and provide infomraiton that assists with future service design and delivery.
- Benchmarking:
We support learning, evidence based thinking and exploration of contemporary practice by offering to benchmarking with other organisations as part of our service. This can be a time consuming but valuable exercise that organisations often don't have the time or skill set for, our team love gathering information and insights to assist organisations review and improve their practice.
- Program and structure review:
Sometimes the value of having an external person review a program, a structure or a process can make all the difference to moving forward. We offer reviews and provide options to move forward based on what we have learnt and what would bring best value.
- Quality Management Consulting:
We deliver onsite gap assessments and coaching to improve your Quality Management systems and ensure that you are meeting your obligations through easy to use systems and processes.
- Service improvement and Redesign:
With a continuous improvement focus we identify areas for improvement and drivesolution focussed conversations to evolve your systems and processes.
- Consumer focussed training and service design:
We deliver training and workshops to assist staff to reflect on delivering the best outcomes for the people you support. We deliver Person Centred Practice, Incident Management, Feedback and Complaints and other sessions to strenghten the conversations about keeping the person at the centre of the work your team delivers.
- Performance Coaching and Capability building:
We coach and develop staff. Our most populat coaching sessions are performance based approaches and coaching for new Quality Managers and Coordinators. We tailor our package to the needs of the individual or work group.
- End to end project delivery:
We have senior project management skills in our team. we can deliver one element of a project or the whole thing - tell us what you need and we can talk about a solution, working with you to drive the best outcomes.
- Change Management Coaching:
Improvement and change is our bag, talk to us if you have staff that need support on their approach to bringing people along for change.
- Health and Aged Care:
Our team is passionate about achieving the best outcomes for people and seeking improvements in the health and aged care setting so that a person centred approach to care and support is paramount. Our team have backgrounds in Health, aged care and volunteering. We all understand the importance of community and remaining connected to reduce isolation and to achieve better health outcomes. We deliver program reviews, assist with tweaking processes and strengthen practices through coaching and service design.
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- Tailored training:
We deliver a series of training - Quality Matters, Person Centred Practice, Internal auditing, Incident reporting, Complaints and Feedback, Risk, Governance, Performance Conversations. orientation for new support workers. We tailor it to your audience and your environment.
- Funding applications:
We write funding and grant applications for organisations. It may be when you are mid recruitment and your headcount is down, or it's just terrible timing to get it the grant written along with everything else. We can support you to write a strong submission.
- Bespoke program solving:
Sometimes we offer expertise as a supportive, objective and critical friend. You may need specific expertse for one small part of your project, we can come along to some meetings and point you in the direction of current best practice or ideas that we have seen working well.
- Being a critical friend - at meetings, on a project or on an adhoc basis for your business:
This is our everyday jam. We are well networked and we work across many sectors and types of organisations. Sometimes we can add some ideas to explore or to get you over the line. Our approach is evidence based and researched. We are outcome foccussed, committed to finding solutions that fit within your appetite and scope. We've found sometimes engaging us for some pre read, attending a meeting and a summary discussion we can assist a team get over a roadblock.
- Workshops:
We deliver a range of workshops, including, but not limited to: Quality Matters, Quality in practice, Person Centred Practice, Supporting Trauma informed practice, Strategic planning.
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